Exchange Policy
At The Postcard Story, every piece is thoughtfully designed and made especially for you. We hope you love your purchase, but if something isn’t quite right, we’re happy to offer an exchange.
Exchange Only — No Refunds
All purchases are eligible for exchange only. We do not offer refunds or cash/online payment reversals.
Exchange Options
You may choose either:
* Another piece of the same value, or
* A piece of higher value by paying the difference.
Alternatively, you may opt for store credit for the value of your returned piece.
Store credit will be valid for 6 months from the date of issue and can be redeemed against any future purchase from The Postcard Story.
Conditions for Exchange
* Exchange requests must be raised within 7 days of receiving the order.
* The product must be unused, unworn and in its original condition, with all original tags and packaging intact.
* Products that have been altered, washed, damaged, stained, or worn cannot be accepted for exchange.
* Products purchased during sale, clearance, or special promotional offers may be non-exchangeable unless specifically stated otherwise.
* Once an exchange or store credit has been processed, the request cannot be reversed.
For Higher-Value Exchanges
If you choose an item that is priced higher than your original purchase, the difference in value will be payable by you.
Store Credit
If you choose store credit, the credit will be issued for the eligible value of the exchanged product and must be used within 6 months of the date of issue. Store credit is non-refundable and cannot be redeemed for cash.
How to Request an Exchange
To initiate an exchange, please contact us at thepostcardstory.india@gmail.com with your order number and reason for exchange within 7 days of receiving your order. Our team will guide you through the exchange process.
Please note: The Postcard Story reserves the right to refuse an exchange if the product does not meet the above conditions.